Terms of Service
Terms of Service
OVERVIEW
This platform is operated by Wasteless Bio Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Wasteless Bio. Wasteless Bio offers this platform, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By engaging with our platform as a seller or a buyer of life science products or instruments (“Products”), you agree to these Terms of Service. This document outlines your responsibilities and the rules governing our platform.
Please read these Terms of Service carefully before you list products or submit your order to us.
1. LISTING AND SELLING PRODUCTS
1.1 Product Listings
Sellers may list their products for sale on the platform. All listings must be accurate and updated when inventory changes. Products can include short expiry, expired, or surplus life science items, and the seller guarantees proper storage before shipping.
1.2 Minimum Order Quantities
Sellers may establish minimum order quantities to optimize shipping costs.
1.3 Sellers' anonymity
Sellers’ identities (e.g., company names, logos, or other identifiable info) shall not be displayed publicly on the platform. Some generic information from the seller may be indicated with the products, e.g. country. Sellers' identity will be disclosed to the buyer at the time, to the extent and in the documents required by applicable law. We may edit or remove listings that compromise seller anonymity to maintain platform standards.
1.4 Commission
Wasteless Bio charges a flat commission on the gross transaction value, excluding shipping. Payments will be processed and disbursed within 45 business days after the sale, unless the buyer has submitted a refund request within the period specified in 3.1, in which case payment shall be made after it is established that the buyer’s request is unfounded. The commission is 20% on the products sold.
2. TRANSACTION AND SHIPPING
2.1 Shipping and Incoterms
The default Incoterm for transactions is FCA (Free Carrier). Sellers are responsible for delivering the products to the agreed-upon carrier at the designated location, including handling export customs clearance. Buyers are responsible for shipping costs, including all costs and risks associated with transportation and import customs clearance.
2.2 Shipping Costs
Under FCA (Free Carrier) terms, the buyer is responsible for all shipping costs from the point of delivery to the carrier, unless otherwise agreed upon with the seller. The seller covers the costs up to the delivery point, including export customs clearance.
2.3 Shipping and Transportation Support
We are not liable for any damages, delays, or costs related to transportation. Damage in transit must be reported within 48 hours with photos of packaging and goods; claims will be pursued by the party that contracted transportation, and Wasteless Bio will assist per the applicable shipping terms.
2.4 Customs
Where we are arranging for deliveries or returns internationally, we will not be responsible for any costs or fees charged by any relevant customs authority for import and/or export of goods. For the avoidance of doubt, where a product has been detained in customs pending any information required by buyer, buyer will be responsible for the storage costs of the relevant customs authority until the product has been released.
3. REFUNDS AND DISPUTES
3.1 Material Defects
Refunds are accepted solely for Material Defects, defined as: (a) failure to perform the core functions expressly stated in the listing; (b) mismatch of model/SKU/specification (including size/format/volume for consumables); (c) missing essential components expressly stated as included; or (d) quantity shortfall for consumables and reagents.
3.2 Exclusions
No refunds will be granted for cosmetic variances (including scratches, scuffs, label residue, colour/finish differences, or packaging condition) that do not affect functionality or fitness for purpose; buyer remorse; incompatibility where the item matches the listed specifications; or any other case where there is no Material Defects.
3.3 Conditions for Refunds
If the buyer can prove Material Defect, they have a right to a refund. Refund can be approved partially or in full. The buyer is obliged to send the notification and evidence of Material Defect to our official e-mail address (contact@wasteless.bio) within 21 days from the date of receipt of the shipment. All parties must provide all evidence needed to resolve the dispute. Where a refund is due under these terms, we will return the amount (partial or full) paid by the buyer for the products, by the method used for payment. In case of Material Defects, the seller is not entitled to (partial or full) payment under Art. 1.4.
3.4 Return Shipping
If a refund is issued for Material Defects, and the seller requests a return, the seller will bear the return shipping costs.
3.5 Final Decision
If disputes cannot be resolved within 40 days, Wasteless Bio will make a final, binding decision.
4. PRODUCT CONDITION AND LIABILITY
4.1 Buyer’s Risk
The buyer acknowledges and accepts that the listed products are primarily second-hand and used items, which may be expired, near expiry, or previously purchased. On rare occasions, products may be new (ex. obsolete stock). We will, where we are able, note in the product description on our website the estimated condition of the product, however please note that this estimation is made without having had the product tested. While we endeavour to ensure accuracy, description information may contain errors, omissions, or inaccuracies. You will be responsible for getting the product tested to ensure that the product is fit for purpose. We make no representations and give no warranties as to the quality, condition, state or description of the product or their fitness or suitability for any purpose. Please ensure that you have read the product description in full prior to purchasing a product as the description may contain details of the product’s condition. Buyer assumes all risks associated with the purchase and use of these products.
4.2 Product Condition
Sellers guarantee that all products have been stored correctly, as per the manufacturer's recommendations, up until the point of sale.
5. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You agree not to exploit the platform for unauthorized purposes or violate any laws in your jurisdiction. Any breach of these terms will result in immediate termination of services.
6. CONFIDENTIALITY
6.1 Definition of Confidential Information
Confidential Information refers to any proprietary or non-public information shared between parties during the course of business.
6.2 Obligations
Both parties agree to keep Confidential Information secure and only use it for fulfilling obligations under this agreement. To protect privacy, buyers and sellers agree not to disclose each other’s identities outside the platform, unless required by law.
7. TERMINATION
7.1 Termination by Marketplace
Wasteless Bio reserves the right to terminate this agreement if sellers breach any terms or list inappropriate products.
7.2 Termination by Seller
Sellers may terminate their agreement with the marketplace by providing notice in writing, but they must fulfil any outstanding orders.
8. GOVERNING LAW
This agreement shall be governed by and construed in accordance with the laws of England and Wales.
9. CONTACT INFORMATION
For any questions related to this agreement, contact us at:
Wasteless Bio Ltd
15 Sunflower Court, London, N4 2ER
+44 7551 219620
Email: contact@wasteless.bio
10. CHANGES TO TERMS OF SERVICE
10.1 Changes
Wasteless Bio reserves the right to update, modify, or replace any part of these Terms of Service and Seller Agreement at any time. Any changes will be posted on this page, and it is the seller’s responsibility to review the Terms periodically. Your continued use of the platform following the posting of changes constitutes acceptance of those changes.
10.2 Email Notifications Option
In case of significant updates to the Terms, Wasteless Bio will notify registered sellers via email. However, it is the seller’s responsibility to ensure their contact information is up to date. Failure to receive email notifications does not waive any obligations or rights under the updated terms.